• When you can cancel: Orders can be cancelled while they are in Pending, Paid, Processing, or Packed status.
• When you cannot cancel: Once an order is marked Dispatched, Out for Delivery, Delivered, Refunded, or Returned, it cannot be cancelled through the standard process.
• How to request cancellation: Email us at notifyadmin@lavisk.com with your order number and reason, or use the contact form at /contact.
• We process cancellation requests during business hours (Mon–Fri, 9 AM–6 PM IST).
Refunds are issued in the following situations:
• Order Cancellation: For orders cancelled before dispatch (see above).
• Payment Failure / Duplicate Payment: If you were charged but the order was not confirmed, or charged twice for the same order.
• Incorrect / Wrong Product Delivered: If the product received does not match your order.
• Damaged Product: If the product arrives damaged (please report promptly with photos).
• Missing Items: If items listed in your order confirmation are missing from the delivered package.
Refunds may not be available for:
• Personalized / Customized Items: Made-to-order gifts with custom messages, photos, or engravings.
• Perishable Items: Flowers, fresh chocolates, or other items with limited shelf life (unless damaged in transit).
• Change of Mind After Dispatch: Once an order is dispatched, standard cancellation is not possible. You may refuse delivery, but return shipping costs will be deducted from the refund.
• Customer-Provided Address Errors: If delivery fails due to an incorrect or incomplete address provided at checkout.
Initiate: Contact us with your order number and reason. For damaged/wrong items, include clear photos.
Verification: Our team reviews the request (typically within 1–2 business days).
Approval: If approved, we mark the order as Cancelled (if not yet dispatched) or initiate a Return (if already delivered).
Return (if applicable): We may arrange a courier pickup or provide a return address. Return shipping is free for our error (wrong/damaged item); otherwise, it may be deducted from the refund.
Refund Issued: Once the return is received and inspected (or cancellation confirmed), the refund is processed to the original payment method.
• Processing: Refunds are initiated to the original payment method once the return is received and inspected (or cancellation is confirmed).
• Time to Reflect: The time taken for the amount to appear in your account depends on the payment provider (Razorpay) and your bank/card issuer's processing timelines. This typically varies by payment method and financial institution.
• You will receive an email confirmation when the refund is initiated.
• If your payment was deducted but the order shows as failed/pending, do not place a new order.
• Contact us immediately with the transaction ID (from your bank statement) and order number.
• We will verify with Razorpay and either confirm the order or initiate a refund within 2 business days.
Step 1: Email notifyadmin@lavisk.com with order number, reason, and photos (if applicable).
Step 2: Our support team reviews and responds within 1–2 business days.
Step 3: If approved, we provide return instructions or confirm cancellation.
Step 4: Ship the return (if required) using the provided label/address.
Step 5: Refund initiated to original payment method after we receive/confirm. The time for funds to reflect depends on the payment provider and banking network.
For cancellation or refund requests:
• Email: notifyadmin@lavisk.com
• Contact Form: /contact
• Please include: Order number, reason, and photos (for damaged/wrong items).
• Business hours: Monday–Friday, 9 AM–6 PM IST.