• Orders are processed at our studio in Chennai, Tamil Nadu.
• Processing typically takes 1–2 business days (Monday–Friday, excluding public holidays).
• Orders placed after 2 PM IST may be processed the next business day.
• During peak periods (festivals, sales), processing may take an additional 1–2 days.
• Free Shipping: On all orders above ₹5,000 (pre-discount value).
• Standard Shipping: Calculated at checkout based on order weight and delivery pincode.
• Shipping rates are configured per zone and weight bracket. Current zones include Tamil Nadu; additional zones are added as courier coverage expands.
• The exact shipping charge for your order is displayed before payment.
• Tamil Nadu: 2–4 business days after dispatch.
• Other States: Timelines vary by courier partner and destination. Estimates are shown at checkout.
• Delivery estimates are not guarantees. Actual delivery depends on courier schedules, local conditions, and address accessibility.
• Business days exclude Sundays and public holidays.
• We currently ship within India only.
• Serviceable pincodes are determined by our courier partners' coverage. If your pincode is not serviceable, it will be indicated at checkout.
• We do not ship to PO Boxes, APO/FPO addresses, or locations with restricted access.
• Once dispatched, you will receive an email and/or SMS with the tracking number (AWB) and courier name.
• You can track your shipment on the courier's website or via the "Track Order" link in your order confirmation email.
• If tracking information is not updated within 24 hours of dispatch, please contact us.
• Delays may occur due to: courier operational issues, weather disruptions, public holidays, lockdowns/restrictions, or incorrect/incomplete delivery addresses.
• We are not liable for delays caused by courier partners or circumstances beyond our reasonable control.
• If your order is significantly delayed, we will proactively communicate and work with the courier to resolve it.
• Please ensure your shipping address is complete and accurate at checkout (including landmark, floor/flat number, and pincode).
• If a delivery fails due to an address error, the courier will typically attempt a second delivery or return the package to us.
• Re-shipping charges may apply for address corrections after dispatch.
• Couriers typically make 2–3 delivery attempts.
• If all attempts fail, the package is returned to our studio (Return to Origin / RTO).
• We will contact you to arrange re-shipping (additional charges may apply) or process a refund minus return shipping costs.
• Inspect the package upon delivery. If the seal is broken or the box appears damaged, you may refuse delivery.
• If you accept a damaged package, please notify us promptly with photos of the packaging and contents.
• We will arrange a replacement or refund after verification.
• If tracking shows "Delivered" but you have not received the package, check with neighbors, building security, or family members.
• Contact us within 7 days of the marked delivery date. We will initiate an inquiry with the courier.
• Courier inquiries typically take 5–10 business days. If the package is confirmed lost, we will issue a replacement or full refund.
Check the tracking link for the latest status.
Verify the delivery address in your order confirmation email.
Check with neighbors, reception, or security.
If still not located, email us at notifyadmin@lavisk.com with your order number.
We will investigate and update you within 2 business days.
For shipping-related questions:
• Email: notifyadmin@lavisk.com
• Contact Form: /contact
• Please include your order number for faster assistance.